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Posted Date October 30

Hampton Inn West Jordan Utah

Job Title Asst General Manager
Company Hampton Inn & Suites
Job Type Full Time
Job Number 1030171-3
Department Management

Position Requirements

A minimum of 2 years experience in team managemnet or supervisory experience within hotels.

Position Description

Manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

    Maintains a professional and high-quality service oriented environment.

    Acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise.

    Assures all social media and brand-based reviews are responded to promptly.

    Informs all staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

    Responsible for scheduling within labor standard guidelines.

    Responsible for managing operating expenses and purchasing for all operations departments.

    Supervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotel.

    Works closely with the all departments to improve guest services and foster cross departmental communication. Monitor performance of departments by consistently completing room and public area inspections.

    Coordinates daily activities with hotel management team.

    Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture.

    Works closely with all departments to ensure proper key controls and safety measures are maintained at all times.

    Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections.

    Responsible for comprehensive training of all operations staff.

    Follows company policies and procedures at all times.

    Other duties as assigned by supervisor or management.
Position  Available  Available now
Salary Range

DOE

Contact Name Valerie Bolton
Title Vice President Human Resources
Company Hampton Inn & Suites
Address 3923 W. Center Park Drive
City, Zip West Jordan, UT  84084
Email vbolton@mcneillhotels.com
 

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