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Posted Date September 18

DoubleTree

Job Title Front Desk Supervisor
Company DoubleTree by Hilton
Job Type Full Time
Job Number 0918181-1
Department Front Office Guest Services

Position Requirements

Two years combined prior front desk and supervisory experience preferred.

Position Description

The Guest Services Supervisor provides guidance and leadership ensuring consistent quality guest service is delivered. The Guest Services Supervisor will: Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Handle cash, make change and balance an assigned house bank. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Guest Service Agents and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
Position  Available  Available now
Salary Range

$15.00/hr

Contact Name LaNan Garrido
Title Director HR
Company DoubleTree by Hilton
Address 5151 Wiley Post Way
City, Zip Salt Lake City, UT  84116
Email lanan.garrido@hilton.com
 

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