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Posted Date July 11

Deer_Valley_Utah_ski_jobs  GoldenerHirsch

Job Title Front Office Manager
Company Goldener Hirsch Inn
Job Type Full Time
Job Number 0711181-3
Level Management

Position Description

PURPOSE OF POSITION: Responsible for the management and day-to-day operations of the Front Office/Guest Service department

SPECIFIC JOB REQUIREMENTS:

  • Minimum three years management experience in luxury hotel.
  • Must possess excellent verbal and written communication skills
  • Comfortable with high owner and guest exposure
  • Basic comprehension of Microsoft Office suite of software
  • Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests
  • Participation in and leading regular operation meetings
  • Assist in the formulation of strategic business and service plans
  • Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements
  • Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary
  • Mentor staff and lead team to success
  • Create and ensure an open-door policy for associates, owners and guests
  • Deer Valley Resort requires that all drivers must have a clean drivers license, be at least 21 years of age and have a minimum of four years of driving experience preferably in snow conditions


JOB DUTIES AND RESPONSIBILITIES:

  • Manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including front desk, concierge and bellmen to ensure guest, owner and associate satisfaction
  • Provide training to include customer service, safety and departmental policies and procedures
  • Interact with guests, owners and associates helping execute owner and guest requests and service suggestions where appropriate
  • Work with other departments as needed to foster a spirit of teamwork and cooperation
  • Adhere to company HR hiring and termination guidelines.
  • Implement disciplinary actions and documentation if required
  • Participate in any internal or external manager’s meetings and trainings
  • Ensure staff participation in various property and DVR training programs
  • Ensure staffing is appropriate to occupancy and service standards
  • Participate in pre-arrival and owner unit inspections
  • Ensure schedules are posted in a timely manner and are reflective of business volume
  • Participate in monthly review of financial statements to ensure accuracy and to better understand the financial status of the managed department as well as the company in whole
  • Ensure that monthly HOA and owner billing is completed accurately and in a timely manner if applicable
  • Participate in the monthly review of owner statements for accuracy for owners and the management company if applicable
  • Help process invoices for timely payment and maintain files for back-up accounting purposes
  • Ensure performance reviews are complete for seasonal and full time year round staff
  • Work closely with the Front Desk Supervisors for proper reconciliation of lift tickets, gift cards and vouchers
  • Possess strong interpersonal verbal and written communication skills and the ability to develop professional relationships with Association Board of Directors, homeowners, guests and staff
  • Possess tremendous patience and understanding, superior problem solving skills and have a great sense of humor and professional demeanor
  • Must be able to multi-task, be organized, and prioritize effectively
  • Working knowledge of budgets and front office accounting procedures
  • Working knowledge of HOA management and specific governing documents
  • Must have experience in management of condo rental program, including owner relations and solicitation of owners
  • Working knowledge of Maestro, Kronos and SuccesFactors
  • Must be able to manage the staff required for the daily operations of The Goldener Hirsch Inn, including the HOAs, management only and rental management residences in contract with DVRL&M
  • Other duties as assigned by General Manager or as business volume dictates

Keywords: front office manager, guest services, concierge, lodging, management, hospitality, indoor, Deer Valley, DV, Park City, UT, Utah.

The Deer Valley Difference

Our standards help staff maintain a demeanor and appearance consistent with Deer Valley Resort's first-class image and the expectations of our guests. Take a moment to review Deer Valley Resort's appearance standards, and the perks and benefits we offer, on our website prior to submitting an application.

Position  Available  Available now
Salary Range

Competitve wages & benefits

Apply apply online with Deer Valley click here: Deer Valley jobs
 

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