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Posted Date May 11

Hyatt House Sandy Utah

Job Title Front Desk Agent
Company Hyatt House
Job Type Full Time
Job Number 0511181-3
Level Front Office Guest Services

Position Description

The House Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Our successful House Hosts demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition they create conversations and share a moment thereby making a real connection with our guests.

Responsibilities include, but are not limited to, the following:

Assists guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc.

Coordinates all guest requests, informs guests of hotel services, features, and room amenities.

Prepare, set up, stock, take down, clean, and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Uses suggestive selling techniques.

 Job Qualifications:

  Customer service experience is required, preferably in a hotel or related field

 High school diploma or equivalent required

 Must have ability to work weekends & Holidays

 Requires strong command of the English language to include speaking, reading and writing

 Ability to learn quickly and work in fast paced position with constant guest interaction

 Must be able to multi-task

 Ability to lift, pull, and push moderate weight (minimum of 20 lbs)

 Must possess basic computer skills, i.e. Word, Excel, etc.

 Must be 18 years or older (in some states, must be 21 or older)

Position  Available  Available now
Salary Range

DOE + Tips

Contact Name Sean Medina
Title Assistant General Manager
Company Hyatt House
Address 140 South 300 West
City, Zip Salt Lake City, UT  84101
Email sean.medina@ingrouphospitality.com
 

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