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Posted Date February 2

Job Title Front Office Manager
Company Hotel Park City
Job Type Full Time
Job Number 0202182-3
Level Management

Position Description

We are looking for candidates with at least 2 years of previous Front Office supervisory experience, strong knowledge of hotel operations, and a proven ability to achieve outstanding guest service through motivation and leadership.

 

The duties of this important position are but not limited to: 

  Assists the Director of Guest Services in managing and coordinating the daily activities of guest service team members; Front Desk Attendants, Drivers, Bell Attendants, Telephone Operators, and Night Auditors, to ensure exemplary guest satisfaction and to maximize hotel profitability.

 

  Ensures the arrival, departure, and all other guest service interactions are conducted in an efficient, professional, and friendly manner.

 

  Interacts positively with customers and fellow associates, taking any needed action to resolve problems that may arise, maintaining a high level of quality and responsiveness.

 

  Helps to reduce and resolve guest service complaints by anticipating potential problems by reviewing and monitoring operational issues, business flow, and associate performance.

 

  Tracks guest satisfaction surveys and maximizes usage of the guest response tracking system.

 

  Performs any other job related duties as assigned by the Director of Guest Services.

Position  Available  Available now
Salary Range

DOE

Contact Name James Murphy
Title Human Resrouces Manager
Company Hotel Park City
Address 2001 Park Avenue
City, Zip Park City, UT  84060
Apply jmurphy@hotelparkcity.com 
 

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